Privacy Policy

Last updated: April 2025

The People Pulse Pty Ltd ("we", "us" or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your information when you use our platform at thepeoplepulse.com.au and app.thepeoplepulse.com.au (the "Platform").

By using the Platform, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

The People Pulse Pty Ltd is an Australian company providing HR assessment and reporting services to businesses. Our Platform allows organisations to complete an HR health check assessment and receive a personalised report.

2. Information We Collect

We collect the following types of information:

Account information: Your name, email address, and organisation name when you register.
Assessment responses: Your answers to the assessment questions, which are used to generate your report.
Payment information: We use Stripe to process payments. We do not store your credit card details. Stripe's privacy policy applies to payment data.
Usage data: Information about how you use the Platform, including pages visited and actions taken.
Communications: Any messages you send to us via email or contact forms.

3. How We Use Your Information

We use the information we collect to:

Create and manage your account.
Generate your HR health check report based on your assessment responses.
Process payments for report purchases and debrief sessions.
Send you transactional emails related to your account and purchases.
Improve and develop our Platform and services.
Respond to your enquiries and provide customer support.
Comply with our legal obligations.

4. How We Store and Protect Your Information

Your information is stored securely on servers located in Australia and the United States (Amazon Web Services). We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

Your assessment responses and reports are private to your account and are not shared with or visible to other users.

5. Sharing Your Information

We do not sell, trade or rent your personal information to third parties. We may share your information with:

Stripe: For secure payment processing.
Service providers: Third-party vendors who assist us in operating the Platform, subject to confidentiality obligations.
Legal requirements: Where required by law, court order or government authority.

6. Cookies and Tracking

We use essential cookies to maintain your session and keep you logged in. We do not use third-party advertising or tracking cookies. You can disable cookies in your browser settings, but this may affect the functionality of the Platform.

7. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your account and associated data.
Complain about a breach of your privacy rights.

To exercise any of these rights, please contact us at hello@thepeoplepulse.com.au.

8. Data Retention

We retain your account and assessment data for as long as your account is active or as needed to provide our services. If you request deletion of your account, we will remove your personal information within 30 days, except where retention is required by law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

The People Pulse Pty Ltd
Email: hello@thepeoplepulse.com.au
Website: thepeoplepulse.com.au